MOS(My Oracle Support) is an internal support portal for solution engineers to effectively resolve the filed by customer SCRs. I worked at MOS(My Oracle Support) user experience team as a prototyped for 3 months, I used Axure to validate the interactive aspect such as global smart menus, check my prioritized SR Queue, View, Read and update SR, provide solutions from the knowledge base of the new concept from the redesign process using the ADF format, view notifications, dashboard, multi-panel overlook.

Overflow Tabs SR Details

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